1. Introduction

Compassionate Results Coaching ("we," "us," or "our") is operated by Bill Tierney. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

This policy applies to all interactions with our website at www.compassionateresultscoaching.com, our coaching services (individual and group), digital products, podcast, blog, email communications, and any related forms or scheduling tools.

2. Information We Collect

a. Information You Provide Directly

When you interact with our website and services, you may voluntarily provide:

•       Contact information: name, email address, and phone number (through contact forms, scheduling tools, or email correspondence)

•       Coaching intake information: details shared during the Coaching Readiness self-assessment, readiness conversations, and coaching sessions

•       Lead magnet submissions: name and email address when downloading free resources such as the "Recovering You" guide

•       Podcast guest applications: information submitted through the Google Forms podcast application

•       Payment information: billing details provided when purchasing coaching packages, group memberships, or the Compassionate Results Guidebook (processed by third-party payment processors, not stored on our servers)

•       Testimonials: statements and photos you voluntarily provide for display on our website

b. Information Collected Automatically

When you visit our website, certain data may be collected automatically through cookies and similar technologies:

•       Usage data: pages visited, time spent on pages, referring URLs, and click patterns

•       Device and browser data: IP address, browser type, operating system, and screen resolution

•       Squarespace analytics: our website is hosted on Squarespace, which collects standard analytics data as described in its own privacy policy

3. How We Use Your Information

We use the information we collect for the following purposes:

•       To provide and deliver our coaching services (individual sessions, group programs, and related communications)

•       To respond to your inquiries and schedule appointments through Acuity Scheduling (via as.me)

•       To send you the free resources you request, such as the Recovering You guide or the Coaching Readiness Guide

•       To send occasional emails and updates about Compassionate Results Coaching (you can unsubscribe at any time)

•       To process payments for coaching packages and products

•       To display testimonials on our website (with your prior consent)

•       To operate, maintain, and improve our website and services

•       To comply with applicable legal obligations

4. Third-Party Services and Tools

We use the following third-party services in connection with our website and coaching business. Each of these services has its own privacy policy governing how they handle your data:

•       Squarespace: website hosting and built-in analytics (www.squarespace.com/privacy)

•       Acuity Scheduling (via as.me): appointment booking for coaching sessions and readiness conversations

•       LeadConnector / GoHighLevel: lead capture forms, email marketing, including the Recovering You guide opt-in form (api.leadconnectorhq.com)

•       Google Forms: podcast guest applications

•       Zoom: video conferencing for coaching sessions (individual and group)

•       Amazon / Audible / Spotify: distribution of the Compassionate Results Guidebook (these platforms have their own privacy policies governing purchases and listening data)

•       Payment processors: credit card and billing information is handled by third-party processors; we do not store your full payment details on our systems

We do not sell your personal information to any third party.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies provided by Squarespace and embedded third-party tools. These cookies help us understand how visitors use our site and allow certain features (like forms and scheduling embeds) to function properly.

You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of the website.

6. Email Communications

When you download a free resource (such as the Recovering You guide), you agree to receive occasional emails and updates from Compassionate Results Coaching. Every email includes an unsubscribe link. You may opt out at any time, and we will promptly remove you from our mailing list.

We will never share your email address with third parties for their own marketing purposes.

7. Coaching Session Confidentiality

The content of individual and group coaching sessions is treated as confidential. We do not share details of what is discussed in sessions with anyone outside of the coaching relationship, except:

•       If you provide written consent for us to share specific information

•       If we are required to do so by law (for example, if there is a credible threat of harm to yourself or others)

•       In group coaching settings, all participants are asked to maintain the confidentiality of what is shared within the group

Coaching is not therapy, counseling, or medical treatment. Bill Tierney is a Certified IFS Practitioner and coach, not a licensed therapist. Information disclosed in sessions is protected by our professional ethics, not by therapist-client privilege under law.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. If you request that we delete your data, we will do so within a reasonable timeframe, except where we are required to retain it by law or for legitimate business recordkeeping.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

•       Access: You may request a copy of the personal information we hold about you.

•       Correction: You may ask us to correct inaccurate information.

•       Deletion: You may request that we delete your personal information, subject to certain exceptions.

•       Opt-out: You may unsubscribe from marketing emails at any time using the link in any email.

To exercise any of these rights, please contact us at Bill@CompassionateResultsCoaching.com.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a child under 18, we will delete it promptly.

11. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website is served over HTTPS, and we rely on the security infrastructure of our third-party service providers (Squarespace, Zoom, Acuity Scheduling, etc.). No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

12. Links to Other Websites

Our website contains links to third-party websites, including Amazon, Audible, Spotify, Google Forms, and Acuity Scheduling. We are not responsible for the privacy practices of those websites. We encourage you to review their respective privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. Continued use of our website or services after any changes indicates your acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Bill Tierney

Compassionate Results Coaching

Email: Bill@CompassionateResultsCoaching.com

Website: www.compassionateresultscoaching.com